Return/Refund Policy
You may want to return your order for any of the following reasons:
DAMAGED
The product is damaged during delivery.
DEFECTIVE
The product does not function as described in its manufacturer's specifications.
MISSING ITEMS OR PARTS
Missing items or parts as indicated in the packaging.
WEBSITE ERROR
The product does not match website specifications, description, or image (this issue is attributable to a website error or misinformation).
WRONG ITEM
The product delivered is not the one you ordered.
We do not accept returns for change of mind.
Unless otherwise stated in the product description, the general requirements for returns are as follows:
- Inform our Customer Service Representative on the same day, at 011-5585 8820 or order@kl.flexxo.com.my.
- Provide proof of purchase (order number, buying invoice, delivery note, or bank statement).
- Ensure the goods are in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts or vouchers received with it.
- The product must not have been used or installed, unless it is defective or has missing parts.
- All sealed items must not be opened, unless they are defective or have missing parts; otherwise, they are considered non-refundable.
The refund process begins after we have completed evaluating your returned product. This quality evaluation process may take up to 7 working days. We will notify you once it is completed. A full refund will be made to you as Store Credit only.