Delivery Policy

We aim to deliver most items throughout the Klang Valley within 2 to 4 working days. Working days include Monday to Friday, excluding holidays.

Orders under RM 300 carry a RM 25 delivery fee.

Ensuring an On-Time Delivery

To ensure on-time delivery, please make sure that the delivery address, receiver’s name, and contact numbers are accurate and complete. If delivering to a work address, include any business name. You can also specify a different delivery address while ordering, such as your workplace or a friend's address.

Delivery

Please note that delivery timeframes and charges may vary based on item availability and your address. Please ensure that you provide a complete delivery address. Delivery of an order is considered complete when we deliver the item(s) to the address you provided. Ownership of the item(s) is transferred to you once we have received full payment, unless the contract is cancelled, in which case ownership reverts to us upon refund.

Incorrect address / Invalid address

If our delivery tracking system indicates an incorrect postcode in your address, we reserve the right to change your delivery mode. Please double-check the address to expedite our delivery process.

Delivery Complaints

If you have any delivery complaints, please contact our Customer Service team at 011-5585 8820, who will be happy to assist. For formal complaints, please reach out to us via email at order@kl.flexxo.com.my. We acknowledge all complaints and aim to provide a response as soon as possible.